Privacy Policy


 Updated on : 10-APR-2023

 

  1. Introduction


CarGo is committed to protecting the privacy of its customers, this policy describes our privacy practices, the personal information we collect, the way we use, share and protect your choices and rights regarding the information provided.

   

  1. Scope of this Policy

This Privacy Policy applies to our Services those being provided currently or those which will be provided in future. We will comply with local laws in relation to all practices described in this policy.  If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency. CarGo is offered and controlled by the entity indicated in the Terms of Use applicable to your country of residence (“we” or “us”). 


This policy applies to all CarGo users, including users of the website, https://cargo.savex.com.pk/ (“Website”), any of the CarGo mobile applications (“Apps”), and any services we provide through the Website or Apps, as well as when you contact us via telephone, email, written correspondence, social media, in-person, or any other means of contact (collectively, “Services”). This policy does not cover how we handle information that we collect about our employees or business associates, including our corporate partners, vendors, and subcontractors, but does apply to the Captains and Passengers of CarGo platform.


  1. Terms of Use

In this policy individuals who utilize our Services are referred to as “Users.” Users that request or receive transportation are referred to as “Passengers” and individuals who provide transportation to Passengers are referred to as “Captains” Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Use.  If you accept the Terms of Use you agree to us dealing with your information in the way described in this policy.


 

  1. What information we collect


We collect three categories of information about you: a) information you provide, b) information we collect automatically, and c) information we obtain from other sources.


We do not collect or process information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, biometric data, or data concerning a person’s sex life.


  

  1. Information provided by yoy


  1. Registration and profile information, such as your name, phone number, email, country, city, preferred language, profile picture, name of Institution, CNIC, Institution Card No.. Where permitted or required by law, we may collect emergency contact numbers.


  1. Captain’s information, which may include Captain’s license data and status, information about the vehicle (type, make, model, year of manufacture, color, registration certificate data, license plate, vehicle inspection report, vehicle photo), ID document data (including Captain license, passport, state identification numbers), proof of identity, proof of residency, physical address, date of birth, taxation identifier number, relevant insurance, right to work, driving record, payment or banking information, and other documents which may be required by applicable regulations. Where permitted or required by law, we may conduct identity verification and/or background check. This may require collecting and processing such information as your photograph, ID document data, social security number and criminal record. This information may be processed by vendors on our behalf, wherever applicable.


  1. User generated content that you choose to upload through the Services, such as comments, ratings, and reviews for other Users.


 

  1. Information in correspondence you send to us, which may include chat messages, emails, and recordings of phone calls you make to us.
     

  1. Information we collect automatically

  1. Location information. We collect Users’ location data to enable rides, for user support, for safety and fraud detection purposes, and to satisfy legal requirements. We collect location information (including GPS coordinates and WiFi data) based on your App settings, device permissions, and whether you are using the App as a Passenger or a Captain (where applicable):


-  Passengers: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) from the time you request a ride until it ends. Passengers may use the App without enabling it to collect precise location data from their mobile devices by directly inputting their pick-up and drop-off address or coordinates into the App. This may affect the availability of App features.


-  Captains: We collect your device’s precise location when the App is running in the foreground (App open and on-screen) and when the App is running in the background (App open but not on-screen) in the Captain mode. We may also collect precise location for a limited time after you exit Captain mode in order to detect and investigate ride incidents.


  1. Transaction information. We collect transaction information related to the use of our Services, including the type of Services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, route and distance traveled, and payment method.


  1. Usage of data. We collect data about your use of our Services. This may include such data as access dates and times, App features or pages viewed, App or Website crashes and other system activity. We may also collect and use for marketing purposes the data related to third-party sites you have visited or services you used before interacting with our Services.


  1. Communications information. We enable Users to communicate with each other and with us through the App. To facilitate this service, we receive data about the time and date of the communications and the content. We may also use this data for user support, safety and security purposes, to resolve disputes between users, to improve our Services, and for analytics (such as to measure and improve the effectiveness of our website).


 


  1. Device information. We collect information about the device you use to access the Services, such as your device name, brand and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and its version, screen parameters, battery state, and installed applications that can be used for authentication purposes. We may also collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data.



  1. Information we obtain from other sources


Institution/Organization We may verify the identity information provided by you from your institute, organization, etc.


State authorities. We may receive information about Users from law enforcement agencies and other government authorities as part of a law enforcement request, during legal proceedings, or as required or authorized by law.


 

  1. How we share your information


We understand the importance of keeping your personal information confidential. In this section we describe when and with whom we may share your information that we collect.

 

  1. With CarGo Users

We share certain information about Users to enable the scheduling and provision of rides. This includes sharing:


Passenger information shared with Captain includes name and photo, rating, pickup and drop-off locations, number of trips, offered fare, comments and contact information.

Captain information shared with Passenger includes name and photo, information about the vehicle and its photo, location before and during the trip, ratings and reviews, number of trips, contact information.


We may also be required to provide Passengers with receipts and invoices containing information such as the origin and destination of the trip, the total duration and distance of the trip, itemization of the total fare, Captain’s name and taxation identifier number. We also include other information on those receipts if required by law.


For the purposes of other services, we will share the information with other Users that is necessary for scheduling and provision of such services.
  

  1. With service providers


We may share your personal information with our service providers for business purposes, including;

-  Payment processing and transaction fulfillment;

-  User and technical support;

-  Background checks and identity verification;

-  Insurance;

-  Cloud storage;

-  Content delivery, in-app messaging, in-app calling, push notifications;

-  Anti-fraud;

-  Consultants, lawyers, accountants, auditors, and other professional services;

-  Google, in connection with the use of Google Maps in the App (see Google’s privacy policy for information on their collection and use of data);

-  Social media companies, including Facebook, in connection with our use of their tools in the App and websites, if you opt to use these services (see Facebook’s privacy policies for information on their collection and use of data);

 

  1. Within corporate group

We may share all of the information we collect with a parent, subsidiary, or other affiliate of our corporate group to help us provide the Services or conduct data processing in relation to the Services.


d) With your consent

We may share your personal information for other purposes pursuant to your consent or at your direction. 

 

  1. Your rights and choices


  1. Accessing and updating your information. You may access, review and update certain profile information and other information you have chosen to provide to us either in your account settings or by contacting user support at support@CarGo.Savex.com.pk


  1. Sharing location information. Your device may have controls that determine what information we collect or how we can use that information. For example, you can prevent your device from sharing location information through your device’s system settings. This will, however, impact our ability to provide you with the full range of Services.


 

  1. How do we store your information

We retain your information for as long as necessary to provide you our Services and for the other purposes set out in this policy.


The retention periods will be different depending on the type of information, the category of User to whom the information relates, and the purposes for which we use it.


When we process your information to provide you with the Service, we keep this information for as long as you have an account with us. We may retain User information after account termination due to legal or regulatory requirements or for reasons stated in this policy, including as explained in the section titled “Deleting your account and data.” For example, we will retain your information if there is an outstanding debt associated with your account. We retain transactional information such as rides and payments for the period of time necessary to perform tax obligations. If you violate CarGo’s Terms of Use or rules, we may keep your information for as long as it may be necessary to investigate and resolve the violation. We also retain information for the purpose of responding to any legal claims in relation to the Services.

 

  1. How we protect your information

We take reasonable and appropriate technical, administrative, and physical security measures, appropriate to the nature of the personal information at issue, designed to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.


We regularly review our security measures to consider available new technology and methods. But guaranteed security does not exist either on or off the Internet. We cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties. However, we make commercially reasonable efforts to make the collection and security of such information consistent with this policy and all applicable laws and regulations.

 

  1. General disclosures


  1. Protecting Children. Our Services are for adults and are not directed to children. Should an individual whom we know to be a child, under the age of 18, send personal information to us, we will use reasonable endeavors to ensure we do not further use or disclose that information and delete this data. If you believe a child has provided us with personal information, please contact us at support@CarGo.Savex.com.pk. 


  1. Telephone Monitoring. As part of our user service assurance practice, telephone conversations over phones may be monitored or recorded as a part of normal business operations. Monitored or recorded calls will be used for quality assurance and training purposes.

 


  1. Modifications


We may update this policy from time to time to reflect the changes in laws or in how we provide our Services. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this page and by posting the new Privacy Policy and providing any other notice required by applicable law. We encourage you to periodically review this page to stay informed of our privacy policy.


When you use CarGo, you are agreeing to the most recent terms of this policy.

 

  1. Contact


All questions, suggestions, comments and requests regarding this policy should be sent to: Support@CarGo.Savex.com.pk.